This newsletter is very important, particularly the section on 10 Digit dialling. If you do not follow instructions you may be unable to dialup and connect to the internet.

Telkom announced in this article in July 2006 that 10 digit dialling will be enforced from 16th January 2007.

Presently, when fixed-line to fixed-line calls are made within the same area (for example, Pretoria) the caller does not have to dial Pretoria's area code (namely 012). However, in terms of the 10-digit dialling system, the area code for Pretoria will have to precede the number (for example 3070306) even if the caller and the person being called are both within the Pretoria area. The full number - 0123070306 - is what is referred to as 10-digit dialling.

After 16 January 2007, mis-dialled calls will be routed to announcements which will request that callers dial 10 digits when making local and national calls. This will continue until 16 March 2007, after which mis-dialled calls will be routed to a "number unavailable" tone.

Dialup modems cannot understand the announcement and you may not hear this, and your modem will not connect, if - (a) you use a dialup connection and (b) your Windows Area code is the same as the dialup POP number you connect to. To change this, please do one of the following:

1. If you use the Launcher:
   Dialup to the Internet and click https://portal.icl-za.com/eject/site/index.php?ch=log
   Login with Main email address and password.
   Click 'Update contact Information' and make sure your details and 'nearest city' are correct. Click 'Update' to save changes.
   Click 'Download Settings' (or 'Download SAIX Settings' if you use SAIX Dialup)
   Click the OPEN or RUN option. Do NOT click Save.
   
   This will download settings including 10 digit POP number and Email account settings.
   
   


2. If you did not make changes before 16 Jan 07 and you use the Launcher:
   
   Click Start / Programs / Accessories / Notepad
   Click File / Open
   Type in    C:\PROGRAM FILES\EJECT\LAUNCHER.INI
   Change the following entries
   (This assumes Pretoria POP is used) Refer to list of dialup POP numbers for your area
   
   From
         Local=3070306
         LocalAreaCode=012
   To
         Local=0123070306
         LocalAreaCode=
   
   Click File / Save
   Click Exit
   


3. You may also need to force Windows to always dial 10 digits
   If the above does not work:
   Click Start / Control Panel / Phone and Modem options
   Click Edit
   Change Area Code to 555
   (This is an invalid area code, to force Windows to always dial 10 digits. If you dial through a PABX then enter 0 or 9 in the 'To access and outside line for long-distance calls' field. )
   Click OK
   
   
4. If you do NOT use the Launcher:
   Manually edit your dialup connection
   Click Start / Control Panel / Network Connections then select the dialup connection. Right-click and choose Properties.
   Untick the 'Use dialling rules' box
   Edit the Phone number to include the Area code before the POP number
   Click OK
   
   Notes:
   If you connect via a PABX, or use a PrePaid Telkom phone, or have VoiceMail enabled, you may need other numbers before the 10 digit POP number. Contact us for details.
   If you use the Launcher then making changes to a Dial Up Network via Properties will not work, as settings are used from the LAUNCHER.INI file.
   This does not affect ADSL users.
   Refer to this article regarding changes to alarm systems, BlockCall Plus, ForwardCall, SpeedDial, UrgentCall, PABX systems, and international dialling prefix.

The article Why Spam wont go away claims that over 90% of all email is Spam (unsolicited emails). In January 2005 Eject implemented spam rejection from known spamming servers using Spamcop, and have recently added SORBS anti-spam facilities, to reduce the scourge of Spam as far as possible. We have thereby managed to significantly reduce incoming spam.
All emails sent from dynamic IP addresses (not from an ISP server) will also be rejected.

What does this mean to you?

1. Most (but not all) Spam is detected and rejected before they reach your email account
2. You can concentrate on real emails and business functions
3. Reduced dial up time, and less bandwidth used
4. You may need to setup additional Spam filters using webmail.eject.co.za

Occasionally your sender will get email rejected when destined for you. The most important thing is for the sender to look at the entire non-delivery message, which will indicate why their email was not delivered. Common messages are:

Access denied - 196.1.23.4 listed by dnsbl.sorbs.net

The email server with an IP address of 196.1.23.4 has been blacklisted for spamming by Sorbs. Fujitsu will not accept any emails from that ISP, until that ISP takes action, and their server is de-listed as a spamming server. Ask the SENDER to contact their own ISP and complain. It is pointless contacting Fujitsu in this case.

Please send email via your Service Provider's smtp server

The sender is trying to send email directly from their PC or own email server on a dynamic IP address. Fujitsu will reject this until they send via their Internet Service Providers email server.

550 The user's mailbox is over quota, please try again later

Your email box is full. Please retrieve emails more regularly, and delete emails from the Spam and Trash folders on the http://webmail.eject.co.za/ server. If you need more mailbox space, contact us.

Logon to http://webmail.eject.co.za/ using your Browser, from any PC worldwide, whilst on holiday or away on business trip. You can view and send emails, configure additional content based Spam filtering, and delete large emails to avoid downloading them.

After logging in with any valid email address and password, click on Spam Control then follow instructions. The lower your spam tolerance level the more aggressive the filtering. Any new Spam will be moved to the Spam folder on the server and will never be downloaded to Outlook or Outlook Express.

Remember to regularly delete emails from the Spam and the Trash folder, or your mailbox can fill up and new emails will not be delivered.

Visit the Telkom website at http://www.telkom.co.za/products_services/telkomcloser/index.html to view the Closer plans whereby you can save a lot of money. Look at the Internet Add On if you use dialup, and Plan 4 or 5 which includes the ADSL line. Closer services are only available to Home residential customers.

Remember to contact EJECT for your ADSL Bandwidth, which we offer from R 61 per month including Vat.